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Payment & Invoicing

When do I have to pay for my servers?​

All ordered servers are billed monthly via the configured means of payment, unless explicitly stated otherwise. You can change the payment method using the Customer Panel under Payment & Invoice.

Where can I find my invoices?​

We will send you the monthly invoice by email. In addition, you can find past invoices in the Customer Panel under Payment & Invoice.

How can I cancel my server subscription?​

To cancel your subscription, please log in to the Customer Panel. You will have an option to cancel you subscription under Payment & Invoice. Depending on the selected minimum contract term, your subscription will then automatically be cancelled at the end of the contract term.

Please make sure to submit your cancellation at least 24 hours prior to the date of renewal to ensure that it is processed in time.

Do you offer a money-back guarantee?​

If you're unhappy with the service provided, please reach out to us so we can figure things out. For our monthly subscriptions, we offer a 14-day money-back guarantee.

Which payment methods are available?​

For our self-checkout services we offer payment via credit and debit card. Business customers who would like to pay via invoice or SEPA direct debit, please reach out to us via support. We usually offer payment by invoice for annual contracts.

PayPal, BNPL and Cryptocurrencies are NOT supported.

What taxes do I have to pay?​

Our net prices are the same for all customers. The VAT to be charged is determined based on your country of origin. On our website you have the option to select your country in order to display the correct VAT amount. Our tax calculator, after you have selected your country of origin, automatically applies the required tax to the selected products. During checkout, after you have entered your billing address, the final tax will be displayed.

Note that you may be required to pay additional taxes based on your local regulations.

Estonia

For customers located in Estonia, 24% VAT will be charged.

EU countries and UK with valid VAT ID (except Estonia)

Customers in other EU countries and the UK with a valid VAT ID will receive their invoice according to the "Reverse-Charge" method. This means that the invoice will be issued without VAT.

EU countries and UK without valid VAT ID

For customers in the European Union or the United Kingdom without a valid VAT ID, the VAT rate of the respective country of origin applies.

I don't see my refund appear in my account​

If you have received a refund confirmation from us, you can rest assured that we have already processed your refund. Please allow up to 7 business days for the refund to appear in your account. As this process is dependent on the bank, we are unable to speed this up.

In some cases, the refund will be processed in the form of a reversal. This means you won't see a refund credit on your statement, but you will see the original authorization drop off the statement entirely. There will be no payment, and no refund. It will appear as if the whole transaction never happened.

If you still don't see your refund or your transaction is still pending, you can reach out to us via support to request a transaction ID for your refund. With this identifier, you will be able to check the status of your refund by contacting your bank.