Payment & Invoicing
#When do I have to pay for my servers?
All ordered servers are billed monthly via the configured means of payment. You can change the payment method through the Customer Panel.
#Where can I find my invoices?
We will send you the monthly invoice by email. In addition, you can find past invoices in the Customer Panel.
#How can I cancel my server subscription?
To cancel your subscription, please log in to the Customer Panel. You will have an option to cancel you subscription. Depending on the selected minimum contract term, your subscription will then automatically be cancelled at the end of the contract term.
Please make sure to submit your cancellation at least 24 hours prior to the date of renewal to ensure that it's being processed in time.
#Do you offer a money-back guarantee?
If you're unhappy with the service provided, please reach out to us so we can figure things out. In most cases, a full refund isn't a problem. In some cases however, for example when having used the service excessively for many days prior, we may need to find a different solution.
#What value added tax do I have to pay?
Our net prices are the same for all customers. The VAT to be charged is determined based on your country of origin. On our website you will find the VAT calculator in the bar at the top. Our tax calculator, after you have selected your country of origin, automatically transfers the required tax to the selected products.
For customers located in Estonia, 20% VAT will be charged.
EU countries with valid VAT ID (except Estonia)
Customers in other EU countries with a valid VAT ID will receive their invoice according to the "Reverse-Charge" method. This means that the invoice will be issued without VAT.
EU countries without valid VAT ID
For customers in the European Union without a valid VAT ID, the VAT rate of the respective country of origin applies and is deductible locally.